Most frequent questions and answers regarding returns and exchanges
Pipeline Clothes and Gear Return Policy
We only accept items purchased directly from Pipelinegear.com back for a refund within 30 days from the date of purchase. Items need to be in brand new condition with the tags still attached We will not accept merchandise that’s missing tags, warn, altered or washed. Shipping charges incurred during checkout are not refundable.
Please go to returns.pipelinegear.com to start your return through our return center. Our Returns Center will guide you through the returns and refund process.
Please allow 2-4 weeks for your return to be processed once the item(s) are received. Be aware that your credit card company may require an additional 3-7 days to post the credit to your account.
Please note, all returns will have a $8.00 flat fee deducted for return shipping. Refunds can only be processed back to the original form of payment. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email.
If you are returning a damaged or mis-shipped item, please contact us at firstname.lastname@example.org.
Once your items are inspected by the store, you’ll get your refund typically within 2 to 3 business days.
Items purchased in the last 30 days.
- Items marked as final sale.
- Free gifts or promotional items with retail value.
We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a full refund and place a new order for your replacement at pipelinegear.com.
Please contact customer service if it is within 90 days from purchase on pipelinegear.com and we will look further into the issue. Proof of purchase is required. We only accept damaged items purchased through pipelinegear.com
Sorry, but we only accept returns on product that was purchased through pipelinegear.com. Proof of purchase is required.
We know that giving the perfect gift isn’t always easy, so ease your holiday shopping experience we will extend the return window to 60 days. This will apply for orders placed between 11/21/20 and 12/24/20 on pipelinegear.com